General
General Issues
- How do I reset/change my password?
- What is the retention policy of an archived site?
- How do I update SAML Certificate?
- Why do I keep getting logged out of the system?
- Where can I find information on the PowerHouse Hub API?
- User results are not recording or new materials are unavailable. What is happening?
- Why are users not receiving emails?
- Why is this feature no longer available?
- A user submitted an assessment but their progress was lost. What happened?
- The system is not letting me create another account. Why is this?
- I want to upgrade to the latest version. How will this be handled?
- I have a variation that isn’t working properly. What should I do?
- How do I use this particular feature of the platform?
- I have third-party software that may be conflicting with PowerHouse Hub. What should I do?
- Why is a learner unable to access Courses, Events, Documents or other content?
- How do I organise to change my domain name?
- Why am I unable to log into my account?
- How do I access the Admin Portal if SSO is enabled?
- Why am I unable to download uploaded materials from PowerHouse Hub?
- Reports are failing to generate. What should I do?
- What support will I receive if I use an older version of PowerHouse Hub?
- If I edit Courses, News, Documents, etc. will this affect my users in any way?
- How can I organise to have a feature added to my PowerHouse Hub platform?
- Does this feature exist?
- What should I do If I am unable to access my portal / have connection issues?
- How do I gain access to Learner / Manager / Business features using an Admin Account?